All installation execution and supervision meets100% customer requirements and performs as designed. The installation work is implemented by our OIGS’s professional and skilled personnel. We also work closely with other contractors to ensure successful execution and delivery of projects within agreed timelines.
After-sales Support & Trainings
IGS has a comprehensive and robust service and support infrastructure for technical security and ICT systems organized as below. As part of our after sales support we assist our customers with setting up and upgrading, fault finding and fixing, repairs and most of all offer professional advice.
- Specialized technical back-up support and continuous training.
- Spare parts stored locally for fast replacement of faulty items.
- Preventive maintenance (scheduled yearly, semi-annually or quarterly).
- Fully equipped service center in Nairobi manned by a highly qualified and experienced presales and technical support team.
- Documentation services such as engineering drawings, training material, maintenance and installation manuals.
Project Management & Supervision
IGS has experience in large-scale technical security and communication projects management. The Integrated program management team of the project will be responsible to lead the project from its earliest stages through the system delivery, training and operation, after delivery service and support until full customer satisfaction.
IGS is a full-service systems integrator specializing in telecoms, pedestrian and vehicle access control, perimeter security, command and control centers.IGS has a reputation of offering solutions on time and on budget, even in very complex environments. Our integrated security solutions professionals are well-versed in both government and private security requirements and directives.
Warranty & Repairs
As systems integrators, we are able to offer a variety of warranty options for our customer through direct link with manufacturers. These includes up to five years for hardware. Our local service center provides repair service for equipment outside of warranty, which is cost effective and ensures the ongoing use of the deployed systems.